1. There is no requirement that the OEM of the Desktop system should be a device partner of Microsoft or hold a valid authorisation from Microsoft.
2. Microsoft OS may be sourced directly from Microsoft by OEMs holding device partner status, and those not holding device partner status may source from authorized distributors, i.e., Ingram/Reddington and their authorized channel partners.
3. Buyers may ensure that the authorisation from Microsoft shall not be made a mandatory requirement in bids.
4. If supplies are made as per brands of OEMs who are global device partners, then the serial number of the machine supplied can be used to check the details of the product from the website of the OEM.
5. In the case of local device partners of Microsoft, OS details such as the digital key number should be produced with supplies, and the buyer may verify them from Microsoft.
6. In respect of verification of OS, the consignee shall take necessary steps at the time of acceptance. For device partner machines, buyers can check the Computer OEM website to verify the OS by entering the PC’s serial number and part code number. For entities that are not device partners and source OS from distributors’ networks, they may verify the serial number through the Microsoft website or by telephone, or both.
7. In case the product offered is with a DOS or Linux operating system, such verification of OS shall not be applicable

1. Intel and AMD Processors are added as per Model Technical Specification of Desktop Computer issued by Ministry of Electronics and Information Technology (MeitY-IPHW Division) W-43/4/2020 dated 19 Aug 2024
2. To ensure wider participation from prospective bidders, as far possible, buyers are advised to select processors from both “AMD” and “Intel” under ” Higher Processor Number” parameter.
3. If the buyer is procuring a higher processor other than MeitY specified base processors, then “NA for Higher Processor” must be selected under the “Base Processor Number” parameter.

Before generating the Consignee Receipt and Acceptance Certificate (CRAC), the consignee may inspect the system condition and verify that it complies with the agreed specifications and configurations. In the case of a large number of units to be procured, then the buyer may opt for bidding and accordingly stipulate conditions regarding installation, inspection by consignees/inspection agency. Consignees who receive the supplies should be vigilant and should complete checking to ensure that there is no scope for the supply of refurbished products. At the time of receiving supplies, the consignee may adhere to the following to ensure that any discrepancies in supplies can be flagged, taken into account, and reflected while generating the CRAC: 

1. Packing should be checked properly
2. A warranty certificate from the OEM should be insisted upon and checked.
3. Instruction manuals and the OS installed should be checked.
4. The machine serial number should also be checked through settings and can be verified from the OEM website. The above points are for guidance, and the buyer/consignee may take steps considered suitable by them for checking at the consignee end before acceptance of systems.
5. An escalation matrix for customer grievance redressal shall be insisted upon by the buyer from the seller at the time of delivery.